"I took my Dodge Ram D 350 to your Independence transmission repair shop and got the BEST customer service I have ever had. The transmission repair specialists were very helpful and my truck performs better then it ever did before. My husband says "It shifts like a million bucks"; he is very thrilled. We were very pleased with the honesty we were given by the team at Certified Transmission in Independence. They fixed the transmission for $86.00 while another national company stated it needed a $1,250 for a complete rebuilt transmission. We are glad there are still honest people in the world. Certified Transmission was excellent. Thank you."
"Thank you again for the excellent transmission repair service last night at your transmission shop in Independence. We got home without any further problems. Your honesty is much appreciated!"
"Thanks for getting us back on the roads of Independence so quickly and for towing us in for free. The car shifts like a new one. Certified Transmission is always so professional and I highly recommend your service. Thanks again."
"I want to thank Bob and his crew for a job well done. I thought I had a transmission problem but it turned out to be a an electrical issue. Talk about finding a needle in a haystack, excellent service, excellent price and timely also. Thanks again."
"I had such high hopes for a good repair shop after reading all the reviews. However, I will not be taking my business to this shop. My husband broke down this morning on the highway and had to have his truck towed. We remembered seeing Certified Transmission and how they were always busy so must be good and so we told the driver to take it to the shop on 23rd. My husband walked in and there was a service tech behind the counter and a lady on her cell phone. After waiting a moment and seeing that no interaction between the two was happening my husband asked where he should have the tow driver drop the truck. The service tech told my husband in a rude tone that he was with a customer and would need to wait his turn as he continued to shuffle papers. So my husband looked around the lobby and waited for several minutes. The service tech then told him "hey man, your boy needs to move cause I have a customer that needs out" My husband told him that is what he had tried to ask was where to park the truck. Now the tech wanted to yell at him about moving and still did not offer where he could park the truck. My husband offered a few choice words to the tech after he felt like he had been disrespected when all he wanted to know was where he could park the truck to be out of the way and wait to talk to someone about repairs. Now I do not know if the tech was having a bad day or what but I work in the service field and I know that no matter how frustrated you are you don't take it out on customers and when someone walks in to your business you greet them and acknowledge them and let them know you will be with them in a moment. I would also think that in this type of business you know people are frustrated because of repair issues and to take time to reassure them that their business is important would be a top priority. And when he needed the truck moved he should have advised my husband where he could park the vehicle. I understand it is hot out and people are busy but there was no reason for this service tech to be as rude. Poor customer service."
"I was a little apprehensive when I found out that my van had transmission problems, but the cost was a lot less than I feared. Thank you Certified Transmission for your fast & professional service."
"I have a 1999 Dodge Grand Caravan that is VERY difficult to read the transmission fluid level. Had some unfortunate experiences in the past with other places when checking these levels and they have either over filled, or took too much fluid out. I was concerned that there must be a serious problem with my transmission...HOWEVER, I was pleasantly surprised when I encountered the knowledgeable service tech Barry at Certified that was able to adjust the level so I was no longer experiencing my transmission slipping. I brought my van back the next day and had routine service maintenance done and it is running better than ever...Thanks for the honest customer care and service...Also, Cindy and Donnie in the office were most pleasant and helpful taking care of my concerns, it was a fun place to wait while the work was being done. I would HIGHLY recommend Certified to anybody looking for honest and experienced service."
"Employees were very friendly and knowledgeable. They did not take long to service my car. The final cost was less than their original estimate. I highly recommend the Independence Certified Transmission!"
"The people at this shop are so nice and gave a good quote in comparison to other shops, Very good customer service. They waived my quote fee when they found out my trans blew right after I bought the car. They have heart!"
"I was so relieved after taking my daughters car to Certified Transmission. I was sure it was going to cost hundreds if not a couple thousand to fix her car, and now is not a good time for that, graduation, if ever a time would be. They only fixed what was needed and it cost $116.49. I am in love with this shop and I will tell everyone that I know how good this place is. And the car is running great."